Shipping & Returns

Shipping

At Simple Nine, our goal is to select the best quality and unique products in the world and bring them to our customers.

Due to the unique items we source from various warehouses around the world, shipping times can take longer than regular items. All orders are processed within 1-3 business days and are shipped out to you as soon as the products are available. International shipping times can take anywhere from 2 to 6 weeks depending on your location and other logistical factors such as customs clearance and local import laws. 

You, the buyer, are responsible for any handling fees, taxes, VAT, tariffs, duties, and customs clearance charges required by your country for importing consumer goods. We are not involved and do not know the customs regulations and charges in your country, as they vary around the world. As an international consumer, please do your research to ensure that there are no surprise charges when clearing your package through customs and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local post or customs office for more information. It is the full responsibility of the customer to verify any customs charges, duties, and required procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for your order.

Simple Nine is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched. Simple Nine cannot be held responsible or liable for lost or stolen packages that have delivery confirmation to the address that was provided by the customer. The customer accepts full responsibility to file any claim with the carrier for damaged and/or lost shipments. We are not responsible for delivery errors via carrier or incorrect shipping information. 

Returns

There are no cancelled orders due to the automatic processing of orders and international shipping times.

If you are not 100% satisfied with your purchase, simply contact us at info@simplenineusa.com and we can process return the product within 30 days from the date you received it and get a full refund. Any product you return must be in the same condition you received it and in the original packaging.